Refund Policy

Right of Withdrawal

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All jewellery is made to order and produced only after an order has been placed.

As the items are made specifically upon request, there is no 14-day right of withdrawal, in accordance with the rules regarding goods made to the

consumer’s specifications.

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If you have questions regarding your order, please contact us at butik@g-ring.dk
as soon as possible.

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Changes to Orders

If you wish to make changes to your order, please contact us promptly.
Once production has begun, changes may not be possible.

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Returns

As the jewellery is made to order, returns are not accepted unless there is a defect.

Return of items may only take place following prior agreement.

We do not accept parcels sent cash on delivery or without home delivery.

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Complaints

When purchasing as a consumer, you are covered by the Danish Sale of Goods Act.

You have a 24-month right to make a complaint regarding defects. The right to complain applies to manufacturing defects and does not cover normal wear and tear or damage caused by improper use.

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Complaints must be made within a reasonable time after the defect has been discovered. Please contact us at butik@g-ring.dk before returning any item.

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